Shipping policy
Effective Date: October 3, 2024
At Polar Opposite, we strive to provide a seamless shopping experience, including fast and reliable shipping. Below are the details of our shipping policy.
1. Processing Time
- All orders are processed within 1-3 business days. You will receive a confirmation email once your order has shipped.
2. Shipping Methods and Costs
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Shipping costs are calculated at checkout based on your location and chosen shipping method.
3. International Shipping
- We currently offer international shipping to select countries. Additional customs duties and taxes may apply upon delivery, and customers are responsible for these fees.
4. Delivery Times
- Delivery times vary based on the shipping method chosen and your location. Please note that unexpected delays may occur due to weather or carrier issues.
5. Order Tracking
- Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor your shipmentâs progress.
6. Missing or Damaged Items
- If your order does not arrive or arrives damaged, please contact our customer service team within 7 days of the expected delivery date. We will assist you in resolving the issue.
7. Address Changes
- Please ensure that your shipping address is correct at checkout. We are unable to change the shipping address once an order has been processed.
8. Contact Us
If you have any questions or concerns regarding shipping, please reach out to our customer service team at 0polaropposite0@gmail.com.
Thank you for shopping with Polar Opposite! We appreciate your support!